FAQ

What is Oytra? 
We are leading manufacturers and suppliers for Art and Craft, Novelty Items in India. We provide bulk quantity also. We have presence on all the leading marketplaces in India.

What is the benefit of buying from Oytra?
Unique Quality Products in art and craft all at one place, bulk pricing available.

Where is Oytra located?
Our dispatch center is located in Mumbai. We have PAN India delivery available, prepaid and COD both. Once the order is dispatched you will receive the tracking id so that you can track the order.

What's the minimum order value required to place an order?
There is no minimum value for ordering on Oytra. You can place order for any amount.

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id.

How do I check my order status?
Oytra will ship your package within 24 hours of receiving the order. You will get a sms/email on the mobile number and email provided at the time of placing an order.

Is it safe to use my Credit Card Online at Oytra?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards and Debit cards of all banks issued in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from PayuBiz.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure. 

Are there any other hidden charges like Octroi or Entry tax?
There are no HIDDEN CHARGES.

How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep. 

Do you'll deliver products outside India?
We do ship our products outside India provided the shipping address is deliverable. The shipping cost will be added for the order accordingly.

Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details. 

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location. 

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. 

Who pays for the shipping charges? 
Shipping is free for all orders. 

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery. 

What is your Return Policy?
We have 30 days 100% refund policy - No Questions asked.
For details, visit Return Policy Page